Just as I thought I’d finished this post, I remembered what exactly I set out to do: provide a dual view of people’s experience of health care. Now, it may seem that above I was just taking a defensive stance to explain what is experienced by the doctor himself compared to what the non-medical population, our patients, expect. But it must be acknowledged that a lot of patients do have these, perhaps out of date, perception of doctors – and doctors would be callous for overlooking this!
It’s already established that a doctor has a very specialized knowledge, access to which you can ‘buy’ for the cost of a consultation fee. However, this knowledge is of value to every human being because it deals with something that affects you directly and in the flesh. Access to this knowledge, the service the doctor provides, could potentially save your very life – there are very few services this could be said of! Patients know this and that is why they seek them. Doctors have to equally acknowledge this, so as to fulfil our duties (for which we are being paid for). Generally, people do not present to a doctor just to hand over some money for the consult fee and waste some time. Generally, they pay their fees in order that the doctor provides advice and or treatment for a sub-optimal machine fragment. That is an important thing for an ethical doctor to realise. Now, I say ethical speaking of work ethic more so than moral or philosophical ethic. If you paid a mechanic to fix the gearbox in your car and he dismissed your concern about it because he doesn’t feel motivated to work currently, and he did nothing to repair or investigate the problem in your gearbox, then charged you his mechanic’s fee, what would you think? You would think he has a poor work ethic, not necessarily that he’s an immoral person or that he’s not a good mechanic; quite simply he has not done what he was paid to do.
Patients don’t go to see their doctors when they are happy and healthy and life is grand. They seek the doctors when they are in need. And that to me is one of the biggest realisations a lot of doctors fail to make. Even the patients that abuse us, that blame us, that threaten and disrespect us, did not come to us without a need. Perhaps it may even be that they need treatment for their abusive behaviours and just haven’t realised it. But patients don’t present to us to waste our time. They perhaps have expectations of us that are above reality, but they do have basic needs that are not being met – and sometimes the cheapest treatment we can offer them is to acknowledge and validate their concerns.
Having said that, I can only emphasize that medicine as an industry does not always obey your standard commercial industry rule to give the client exactly what he asks for. You may ask someone to sell you a plank of wood of a particular length and he will gladly comply and bill you accordingly, but from a doctor you buy a service, not a product on its own. For example, if a patient attends a new doctor demanding a script for a drug of dependence, that doctor is not obliged to hand over a script at the end of the consultation. He is required to perform a consultation and apply his special skills to determine what the treatment indicated is, which may or may not be to provide a script for a drug. And in that, the medical profession differs because we do have a duty to both aim to improve the patient’s health and also to prevent negative health effects. A doctor does not sell prescriptions, investigation requests, or referrals to other health professionals in exchange for your consult fee. No, he sells his time and specialized knowledge, which may require referral, investigation, or medicinal or surgical treatment.
I suppose if I have to summarize this whole two-part rant I’d say I was trying to make two points: 1) Doctors are normal people doing special jobs, and 2) Doctors would be silly not to acknowledge that the non-medical public does attribute some beyond-human qualities to them. People do the jobs they do for different reasons. Medicine is also a job, but a special one in the personal and direct nature of it. As human beings engaging in human-human relations, both doctor and patient in the relationship need to acknowledge the fact that we are all deserving of the same respect and care owed to each human being aside from our duty in the transaction.
No comments:
Post a Comment